1. Acceptance of Terms

By accessing or using the Nabeba website, mobile applications, business platforms, transport platforms, APIs, or related services, you agree to be bound by these Terms & Conditions and our Privacy Policy.

If you do not agree with these Terms, you should discontinue use of the platform.

2. About Nabeba

Nabeba is a digital logistics platform operated by Nabeba Technologies Limited. It is designed to connect individuals, businesses, drivers, transport companies, and other logistics service providers for the movement and management of goods.

Depending on the service, Nabeba may:

• Connect cargo owners with independent drivers or transport providers;
• Enable transport companies to receive and manage delivery requests;
• Provide businesses with tools for creating, tracking, and managing deliveries;
• Coordinate pickup, transfer, and delivery of goods through participating logistics providers;
• Provide technology for shipment tracking, communication, dispatch, fleet management, and logistics operations;
• Provide or arrange first-mile and last-mile pickup and delivery services through Nabeba-operated, contracted, or partner transport resources.

The party responsible for physically transporting a shipment may therefore vary depending on the service selected.

Where transportation is performed by an independent driver, transport company, courier, or other third-party logistics provider, that provider remains responsible for carrying out the transportation service in accordance with applicable law and the terms applicable to the shipment.

3. Platform Users

Nabeba may be used by:

• Individuals and Cargo Owners — users requesting transportation of personal or commercial goods;
• Drivers and Riders — independent transport providers offering delivery or transportation services;
• Transport Companies — businesses operating vehicles, drivers, offices, routes, or logistics networks;
• Merchants and Businesses — organizations using Nabeba to create, manage, track, or integrate deliveries;
• Agents and Partners — authorized locations or service providers assisting with pickup, drop-off, custody, or handover of shipments.

Additional user types or services may be introduced as the Nabeba platform develops.

4. User Accounts

Users must provide accurate and current information when creating or maintaining an account.

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

Nabeba may request identity, business, vehicle, driver, or other verification information where reasonably necessary for security, regulatory compliance, fraud prevention, or operation of the service.

5. User Responsibilities

Users must use Nabeba lawfully and responsibly.

Cargo owners and businesses are responsible for providing accurate information about their shipments, including pickup and delivery information, cargo type, dimensions, weight, value, handling requirements, and any relevant restrictions.

Drivers and transport providers are responsible for maintaining any licences, permits, insurance, vehicle documentation, and other authorisations required by applicable law.

Users must not use Nabeba to transport prohibited, illegal, dangerous, stolen, or improperly declared goods.

6. Pricing, Offers & Payments

Prices displayed on Nabeba may be fixed prices, estimates, negotiated prices, provider quotations, or prices calculated according to distance, cargo characteristics, service level, route, or other factors.

Where Nabeba allows drivers or transport providers to submit offers or counter-offers, the final transportation price may be determined when an offer is accepted.

For services provided or coordinated directly by Nabeba, the applicable price will be communicated before the user confirms the shipment where reasonably practicable.

Nabeba may introduce or provide payment processing, commissions, service fees, subscriptions, settlement services, or other payment mechanisms.

Where payments are processed by third-party payment providers, their respective terms and conditions may also apply.

7. Pickup, Handover & Delivery

Depending on the service, shipments may pass through multiple stages, including pickup, transport, sorting, partner facilities, transport company offices, agents, intermediate handovers, and final delivery.

Nabeba may use digital records, QR codes, photographs, signatures, timestamps, location information, or other methods to record shipment custody and delivery events.

Users are responsible for ensuring that shipment information and recipient details are accurate.

8. Independent Transport Providers

Drivers, riders, transport companies, and other third-party logistics providers using Nabeba may operate as independent service providers unless explicitly stated otherwise.

Access to the Nabeba platform does not by itself create an employment relationship, partnership, joint venture, or agency relationship between Nabeba and an independent transport provider.

Independent providers remain responsible for their vehicles, personnel, regulatory compliance, taxes, insurance, and performance of transportation services.

9. Shipment Restrictions

Users must not knowingly submit prohibited or unlawful goods for transportation.

Restricted goods may include, depending on applicable law and Nabeba policies:

• Illegal substances or contraband;
• Weapons or explosives without appropriate authorisation;
• Hazardous materials not properly declared or packaged;
• Stolen goods;
• Goods whose transportation is prohibited by law;
• Items requiring special permits where those permits have not been obtained.

Nabeba and participating transport providers may refuse or cancel shipments that violate applicable laws, safety requirements, or platform policies.

10. Cancellations, Delays & Failed Deliveries

Shipments may be delayed or affected by circumstances including traffic, weather, vehicle breakdowns, incorrect addresses, recipient unavailability, regulatory requirements, accidents, or other circumstances outside reasonable control.

Cancellation, redelivery, waiting, storage, return, or other charges may apply depending on the circumstances and service selected.

Where possible, applicable charges will be communicated through the platform or agreed service terms.

11. Loss, Damage & Claims

11.1 Nabeba’s Role

Nabeba operates as a digital marketplace that connects cargo owners and businesses with independent transport providers.

Unless expressly agreed otherwise in writing, Nabeba does not act as the carrier of goods, take physical custody of shipments, or assume responsibility for the performance of transportation services provided by independent third parties.

The transportation agreement is formed between the cargo owner and the transport provider whose offer or booking is accepted.

11.2 Transport Provider Responsibility

The transport provider is responsible for the safe handling, loading, securing, transportation, custody, and delivery of goods to the extent those activities fall within the agreed transportation service.

Transport providers are responsible for loss, theft, damage, misdelivery, or failure to deliver goods occurring while the goods are in their custody or control, to the extent liability arises under the transportation agreement or applicable law.

This responsibility includes acts and omissions of personnel or subcontractors for whom the transport provider is legally responsible.

11.3 Cargo Owner Responsibility

Cargo owners are responsible for:

• Providing accurate descriptions of the goods, including weight, dimensions, quantity, value, and handling requirements.

• Ensuring goods are appropriately packaged and prepared for transportation, unless otherwise agreed.

• Disclosing fragile, hazardous, perishable, or high-value cargo.

• Providing accurate pickup and delivery instructions.

Cargo owners may be responsible for loss or damage resulting from their inaccurate declarations, inadequate packaging, or other acts or omissions, to the extent provided by applicable law.

11.4 Nabeba’s Liability

Nabeba is not automatically liable for loss, theft, damage, delay, or failure to deliver goods arising from transportation services independently provided by third-party transport providers.

Nabeba does not guarantee the performance, conduct, or financial capacity of independent transport providers.

However, nothing in these Terms excludes or limits Nabeba’s liability for its own negligence, misconduct, breach of applicable obligations, or any liability that cannot lawfully be excluded.

11.5 Insurance

Transport providers are responsible for maintaining insurance required by applicable law and any additional coverage expressly required by Nabeba for the relevant service.

Unless expressly stated otherwise, Nabeba does not provide cargo insurance or guarantee compensation for lost or damaged shipments.

Cargo owners are encouraged to consider appropriate goods-in-transit insurance for valuable shipments.

11.6 Reporting and Claims

Cargo owners should report suspected loss, theft, or damage promptly through Nabeba’s designated support channels.

Claims should include available supporting information, such as shipment details, photographs, proof of value, and pickup or delivery records.

Nabeba may facilitate communication and review relevant platform records to assist the parties in resolving disputes. Such assistance does not constitute an admission or assumption of liability.

Claims against transport providers remain subject to applicable law and the terms of the relevant transportation agreement.

11.7 Mandatory Legal Rights

Nothing in these Terms excludes, restricts, or limits any rights, remedies, or liabilities that cannot lawfully be excluded under Kenyan law.

12. Platform Availability

Nabeba aims to provide reliable access to its services but does not guarantee that the platform will always be uninterrupted, error-free, or available.

Services may occasionally be unavailable due to maintenance, technical failures, network problems, third-party services, security incidents, or circumstances outside Nabeba’s reasonable control.

13. Account Suspension & Termination

Nabeba may restrict, suspend, or terminate access to the platform where reasonably necessary because of:

• Fraudulent or suspicious activity;
• Violation of these Terms;
• Misuse of the platform;
• Safety or security concerns;
• Illegal activity;
• Repeated service violations;
• Failure to meet applicable verification requirements.

Where appropriate, Nabeba may investigate reported incidents before determining further action.

14. Privacy & Data Protection

Nabeba processes personal data in accordance with applicable data protection laws, including the Kenya Data Protection Act, 2019, where applicable.

Information about the collection, processing, storage, and sharing of personal information is provided in the Nabeba Privacy Policy.

15. Third-Party Services

Nabeba may integrate with third-party services including payment providers, mapping services, communications providers, analytics platforms, identity verification providers, and logistics partners.

The availability and operation of certain features may therefore depend on third-party services.

Separate terms or privacy policies may apply when users interact directly with those services.

16. Intellectual Property

The Nabeba name, branding, platform, software, website content, designs, databases, and related intellectual property are owned by or licensed to Nabeba or the relevant rights holder.

Users may not copy, reproduce, modify, distribute, reverse engineer, or commercially exploit protected Nabeba materials except where expressly permitted by law or authorised in writing.

17. Changes to the Platform and Terms

Nabeba may introduce, modify, suspend, or discontinue platform features and services as the business develops.

These Terms may also be updated periodically to reflect changes to our services, operations, technology, or legal requirements.

Where appropriate, material changes will be communicated through the platform or other reasonable means.

Continued use of Nabeba following the effective date of updated Terms constitutes acceptance of those Terms to the extent permitted by applicable law.

18. Governing Law

These Terms are governed by the laws of the Republic of Kenya.

Any disputes arising from the use of Nabeba will be handled in accordance with applicable Kenyan law and any dispute-resolution procedures specified in additional service agreements.

19. Contact

For questions regarding these Terms & Conditions, contact:

Nabeba
Email: support@nabeba.com
Website: nabeba.com